Privacy Policy

1. Introduction

Welcome to the rp66 Privacy Policy. This document governs the collection, use, and protection of personal information provided by users of the rp66 platform, accessible at https://rp66.lat and through any associated mobile applications. rp66 operates as an online betting and casino platform serving users in Indonesia and is committed to maintaining the highest standards of data protection and privacy compliance.

By creating an account on rp66, making a deposit, placing a bet, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the rp66 platform and contact customer support to close your account.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the rp66 platform. Together, these documents form the complete legal agreement between you and rp66.

2. Information We Collect

To provide you with a secure, personalized, and compliant betting experience, rp66 collects several categories of personal information. The types of data we collect include:

2.1 Information You Provide Directly

• Account Registration Data: When you create an rp66 account, we collect your full legal name, date of birth, email address, phone number, residential address, and chosen username and password. This information is necessary to establish your account and verify your identity.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of government-issued identification documents such as Indonesian ID cards (KTP), passports, or driver's licenses. We may also request proof of address documents such as utility bills or bank statements.
• Payment Information: We collect details of your Indonesian bank account or e-wallet information (account holder name, bank name, account number) for processing deposits and withdrawals. We do not store full credit card numbers or sensitive payment credentials — these are processed securely through encrypted payment gateways.
• Communication Records: When you contact customer support via live chat, email, or WhatsApp, we collect and store the content of your communications to improve service quality and resolve disputes.
• Survey and Feedback Data: If you participate in surveys, promotions, or provide feedback, we collect the information you voluntarily submit.

2.2 Information Collected Automatically

• Device and Browser Information: We automatically collect technical data about the device and browser you use to access rp66, including your IP address, device type, operating system, browser type and version, and screen resolution.
• Usage Data: We track how you interact with the platform, including pages visited, games played, bets placed, deposit and withdrawal history, login times, and session duration. This data helps us improve user experience and detect fraudulent activity.
• Location Data: We collect approximate geographic location information based on your IP address to ensure compliance with regional regulations and prevent unauthorized access from restricted jurisdictions.
• Cookies and Similar Technologies: rp66 uses cookies, web beacons, and similar tracking technologies to enhance functionality, remember your preferences, and analyze platform performance. See Section 8 for detailed information about cookies.

3. How We Use Your Information

rp66 uses the personal information we collect for the following legitimate business purposes:

• Account Management: To create and maintain your account, authenticate your identity, and provide access to platform features and services.
• Transaction Processing: To process deposits, withdrawals, bets, and other financial transactions securely and efficiently.
• Identity Verification and Fraud Prevention: To verify that you meet age and eligibility requirements, prevent identity theft, detect fraudulent activity, and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, and provide assistance related to your account or betting activities.
• Marketing and Promotions: To send you promotional offers, bonus notifications, newsletters, and other marketing communications. You may opt out of marketing emails at any time by clicking the unsubscribe link or contacting customer support.
• Platform Improvement: To analyze user behavior, identify trends, improve platform functionality, develop new features, and enhance overall user experience.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities or law enforcement agencies.
• Responsible Gaming: To monitor betting patterns, identify potential problem gambling behavior, enforce deposit limits and self-exclusion requests, and provide support resources when needed.

4. Data Sharing and Disclosure

rp66 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted third parties in the following circumstances:

4.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, customer support systems, email delivery, data analytics, and cloud hosting. These providers have access to your personal information only to the extent necessary to perform their contracted services and are contractually obligated to protect your data and use it only for the purposes specified by rp66.

4.2 Payment Processors and Financial Institutions

To process deposits and withdrawals, we share your payment information with Indonesian banks (BCA, BRI, BNI, Mandiri, etc.), e-wallet providers (OVO, DANA, GoPay, etc.), and payment gateway partners. These institutions maintain their own privacy policies and security standards.

4.3 Game Providers

When you play casino games or place sports bets, your betting activity may be shared with the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, etc.) to enable game functionality, calculate payouts, and ensure fair play. Game providers are bound by their own privacy policies and regulatory obligations.

4.4 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts when required by law, court order, subpoena, or when necessary to prevent fraud, protect our rights, ensure platform security, or comply with anti-money laundering investigations.

4.5 Business Transfers

In the event that rp66 undergoes a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to close your account if you do not wish to continue under the new ownership.

5. Data Security Measures

rp66 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and rp66 servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Personal information and financial records are stored on secure servers located in protected data centers with restricted physical access, redundant backups, and disaster recovery protocols.
• Access Controls: Only authorized rp66 employees and contractors who require access to perform their job functions can view your personal information. All personnel are bound by strict confidentiality agreements.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks to our systems and data.
• Fraud Detection Systems: We employ advanced fraud detection algorithms and monitoring systems to identify suspicious account activity, unauthorized access attempts, and potential security breaches.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) for added account security. We encourage all users to enable this feature.

While rp66 implements robust security measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. If you suspect your account has been compromised, contact customer support immediately.

6. Data Retention and Storage

rp66 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: While your account remains active, we retain all account information, transaction history, and betting records.
• Closed Account Data: After you close your account, we retain certain information for a period of 7 years to comply with anti-money laundering regulations, tax laws, and potential legal claims. This includes your identity documents, transaction history, and account activity logs.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again.
• Technical Logs: Server logs, IP addresses, and usage data are typically retained for 12-24 months for security monitoring and troubleshooting purposes.

After the applicable retention period expires, your personal information is securely deleted or anonymized so that it can no longer be associated with you.

7. Your Privacy Rights

As a user of rp66, you have certain rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. You can view most of your account information by logging into your rp66 account. For additional details, contact customer support.
• Right to Rectification: You have the right to correct inaccurate or incomplete personal information. You can update your contact details, address, and payment information directly in your account settings.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention requirements. Please note that closing your account does not automatically delete all records — we must retain certain data for regulatory compliance.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal information for marketing purposes or other legitimate interests. You can opt out of marketing communications at any time.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact rp66 customer support at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

rp66 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device that helps us recognize you, remember your preferences, and analyze platform usage.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the platform to function properly. They enable core features such as account login, secure transactions, and session management. You cannot disable these cookies without impairing platform functionality.
• Preference Cookies: These cookies remember your settings and preferences, such as language selection, time zone, and display options, to provide a more personalized experience.
• Analytics Cookies: We use analytics cookies to track how users interact with the platform, including page views, click-through rates, and navigation paths. This data helps us improve user experience and identify technical issues.
• Marketing Cookies: These cookies track your browsing activity to deliver targeted advertisements and promotional offers relevant to your interests.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to block cookies, delete existing cookies, or notify you when cookies are being set. Please note that disabling cookies may limit your ability to use certain features of the rp66 platform. For more information on managing cookies, consult your browser's help documentation.

9. Third-Party Services

The rp66 platform may contain links to third-party websites, including game providers, payment processors, and affiliate partners. These third-party sites operate independently and have their own privacy policies. rp66 is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

10. Protection of Minors

rp66 is committed to preventing underage gambling. Our services are available only to individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. If you believe a minor has accessed rp66, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

rp66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or platform notification. Your continued use of rp66 after any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how rp66 handles your personal information, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the rp66 platform
• WhatsApp: +62-812-3456-7890

Our support team is available around the clock to address your privacy inquiries and assist with exercising your data rights.